Returns and refunds

We want every parcel to arrive in good shape and every product to work. If something goes wrong, write to us at hello@chibitail.com with your order number.

Damaged or faulty item

Tell us within 30 days of delivery and send a photo or a short video of the problem. We send a free replacement or refund the full price, including delivery. You do not need to send the item back.

Changed your mind

You can return unused items in their original packaging within 14 days of delivery. Write to us first and we will send the return address. Return postage is paid by the customer. We refund the item price within 5 working days of receiving the return. Delivery costs of the original order are not refunded.

Lost parcel

If tracking has not moved for 15 working days, or the parcel is marked delivered but did not arrive, write to us. We open a claim with the carrier and send a replacement or refund once the claim is confirmed.

Your legal rights

This policy does not limit the rights you have under the consumer law of your country.

Last updated: 30 October 2026.